Pretoria: The South African Social Security Agency (SASSA) has strongly condemned the illegal and exploitative practice of 'selling' queue positions at its local offices. This practice has sparked outrage within the agency, as it targets vulnerable individuals who depend on social assistance.

According to South African Government News Agency, SASSA CEO Themba Matlou issued a statement expressing that the reports of this growing problem are unacceptable, unlawful, and a serious exploitation of society's vulnerable members. Matlou emphasized that exploiting the elderly and people living with disabilities is particularly troubling. He assured that action would be taken against those involved and any SASSA official who may have facilitated these acts.

Matlou further stressed that such activities at the agency's offices create a perception of complicity and encouragement of exploitation. SASSA has pledged to enhance its security measures and collaborate with law enforcement to address the issue effectively. The agency also acknowledges existing challenges in its offices related to service delivery, compounded by systematic issues.

To address these challenges, SASSA is working to improve its queue management systems, ensuring fair and orderly access to services. This includes prioritizing service channels for the elderly, individuals with disabilities, and other vulnerable groups. Matlou also highlighted the introduction of the eLife Certification system, a self-service online portal that allows clients to verify their details remotely, reducing the need to visit local offices.

As SASSA marks its 20th anniversary of providing social assistance, the agency remains committed to delivering improved, dignified, and efficient services to its clients.